{"id":3146,"date":"2020-10-16T14:11:49","date_gmt":"2020-10-16T14:11:49","guid":{"rendered":"https:\/\/kappadata.fr\/support\/support-request\/"},"modified":"2025-02-04T10:38:47","modified_gmt":"2025-02-04T09:38:47","slug":"support-request","status":"publish","type":"page","link":"https:\/\/kappadata.fr\/en\/support\/support-request\/","title":{"rendered":"Support Request"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1610558353425{background-image: url(https:\/\/kappadata.fr\/wp-content\/uploads\/2020\/10\/Kappa-Data-Header-9.jpg?id=1193) !important;}” z_index=””][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”5% 10% 10% 10%”][vc_column_text]<\/p>\n

Support Request<\/h1>\n

[\/vc_column_text][vc_empty_space height=”80px” el_class=”onlyphone”][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”20″][vc_column css=”.vc_custom_1689688851553{margin-top: -100px !important;padding-right: 8% !important;padding-left: 8% !important;}”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”left” advanced_animations=”no” item_padding=”5% 10% 5% 10%” background_color=”#ffffff” custom_class=”cardstatic”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Stormshield<\/h3>\n

MyStormshield.eu<\/a><\/p>\n

Tel : +33 (0)9 69 32 91 29<\/p>\n

Guide support technique : Exer<\/a><\/p>\n

Extreme<\/h3>\n

https:\/\/extremeportal.force.com\/<\/a><\/p>\n

Tel : 00 + 800-27740950<\/p>\n

WithSecure<\/h3>\n

Support par mail | WithSecure\u2122<\/a><\/p>\n

Tel : +33 (0) 1 86 65 39 83<\/p>\n

Weblib Ucopia<\/h3>\n

Radware<\/h3>\n

https:\/\/support.radware.com\/<\/a><\/p>\n

Barracuda<\/h3>\n

https:\/\/fr.barracuda.com\/login\/?ref=new_portal<\/a><\/p>\n

Tel : +33 18020 9280<\/p>\n

Mail : emeasupport@barracuda.com<\/a><\/p>\n

Exer OTP<\/h3>\n

08 99 25 31 60 *<\/p>\n

* 80 cts la minute<\/p>\n

contact : support@kappadata.fr<\/a>[\/vc_column_text][vc_empty_space height=”28px”][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”20″][vc_column css=”.vc_custom_1602857489843{padding-right: 8% !important;padding-left: 8% !important;}”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”left” advanced_animations=”no” item_padding=”5% 10% 5% 10%” background_color=”#ffffff” custom_class=”cardstatic”][vc_empty_space height=”20px”][vc_column_text css=””]<\/p>\n

Support Standard<\/h2>\n

This is the level of service for our partners included for products with a valid manufacturer’s maintenance contract acquired through Kappa Data.[\/vc_column_text][vc_empty_space height=”28px”]Access my account<\/a>[vc_empty_space height=”28px”]Apply for an account<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”20″][vc_column css=”.vc_custom_1681390291390{padding-right: 8% !important;padding-left: 8% !important;}”][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”left” advanced_animations=”no” item_padding=”5% 10% 5% 10%” background_color=”#ffffff” custom_class=”cardstatic”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Professional services<\/h2>\n

Support tickets in the form of time credit for you or your customers. Entitles you to installation services[\/vc_column_text][vc_empty_space height=”28px”][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” background_color=”#f3f3f3″ padding_top=”20″][vc_column css=”.vc_custom_1681390291390{padding-right: 8% !important;padding-left: 8% !important;}”][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item horizontal_alignment=”left” advanced_animations=”no” item_padding=”5% 10% 5% 10%” background_color=”#ffffff” custom_class=”cardstatic”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n

Technical guides<\/h2>\n

As a partner, you have access to comprehensive operating procedures and technical guides written by our engineers.[\/vc_column_text][vc_empty_space height=”28px”]Find out more<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” css=”.vc_custom_1610558353425{background-image: url(https:\/\/kappadata.fr\/wp-content\/uploads\/2020\/10\/Kappa-Data-Header-9.jpg?id=1193) !important;}” z_index=””][vc_column][qode_elements_holder number_of_columns=”one_column”][qode_elements_holder_item advanced_animations=”no” item_padding=”5% 10% 10% 10%”][vc_column_text] Support Request [\/vc_column_text][vc_empty_space height=”80px” el_class=”onlyphone”][\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2655,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3146","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSupport request | Kappa Data<\/title>\n<meta name=\"description\" content=\"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kappadata.fr\/en\/support\/support-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support request | Kappa Data\" \/>\n<meta property=\"og:description\" content=\"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kappadata.fr\/en\/support\/support-request\/\" \/>\n<meta property=\"og:site_name\" content=\"Kappa Data\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-04T09:38:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/support-request\\\/\",\"url\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/support-request\\\/\",\"name\":\"Support request | Kappa Data\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/kappadata.fr\\\/#website\"},\"datePublished\":\"2020-10-16T14:11:49+00:00\",\"dateModified\":\"2025-02-04T09:38:47+00:00\",\"description\":\"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/support-request\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/support-request\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/support-request\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\",\"item\":\"https:\\\/\\\/kappadata.fr\\\/en\\\/support\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support Request\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/kappadata.fr\\\/#website\",\"url\":\"https:\\\/\\\/kappadata.fr\\\/\",\"name\":\"Kappa Data\",\"description\":\"Distributeur \u00e0 valeur ajout\u00e9e S\u00e9curit\u00e9 et R\u00e9seau\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/kappadata.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support request | Kappa Data","description":"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kappadata.fr\/en\/support\/support-request\/","og_locale":"en_US","og_type":"article","og_title":"Support request | Kappa Data","og_description":"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.","og_url":"https:\/\/kappadata.fr\/en\/support\/support-request\/","og_site_name":"Kappa Data","article_modified_time":"2025-02-04T09:38:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kappadata.fr\/en\/support\/support-request\/","url":"https:\/\/kappadata.fr\/en\/support\/support-request\/","name":"Support request | Kappa Data","isPartOf":{"@id":"https:\/\/kappadata.fr\/#website"},"datePublished":"2020-10-16T14:11:49+00:00","dateModified":"2025-02-04T09:38:47+00:00","description":"If you have a question about support for one of our products, contact us or the vendor. You can find more information about the options here.","breadcrumb":{"@id":"https:\/\/kappadata.fr\/en\/support\/support-request\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kappadata.fr\/en\/support\/support-request\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kappadata.fr\/en\/support\/support-request\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kappadata.fr\/en\/"},{"@type":"ListItem","position":2,"name":"Support","item":"https:\/\/kappadata.fr\/en\/support\/"},{"@type":"ListItem","position":3,"name":"Support Request"}]},{"@type":"WebSite","@id":"https:\/\/kappadata.fr\/#website","url":"https:\/\/kappadata.fr\/","name":"Kappa Data","description":"Distributeur \u00e0 valeur ajout\u00e9e S\u00e9curit\u00e9 et R\u00e9seau","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kappadata.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/pages\/3146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/comments?post=3146"}],"version-history":[{"count":16,"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/pages\/3146\/revisions"}],"predecessor-version":[{"id":19580,"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/pages\/3146\/revisions\/19580"}],"up":[{"embeddable":true,"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/pages\/2655"}],"wp:attachment":[{"href":"https:\/\/kappadata.fr\/en\/wp-json\/wp\/v2\/media?parent=3146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}